What is Grattan returns policy?
Grattan will replace or refund most items provided they are returned complete, unused, and
in their original packaging within 14 days of receipt. After this Grattan will accept returns on faulty goods free of charge; all other returns will be
subject to an administration fee.
Certain goods are not supplied on our usual approval terms. These items are clearly identified in the catalogue and on
the site by this logo 
For most items you have the
legal right to cancel your order within 7 working days after the day on which you received your goods. However, this
right does not apply to certain items such as personalised products, perishable goods, and audio or video recordings or
computer software which have been opened. Your statutory rights are not affected.
Grattan reserve the right not to refund items returned to us outside the terms of
Grattan Approval Guarantee and Returns Policy, and in cases where your statutory rights do
not apply. Such items may be returned to you at your expense. You will be notified of the applicable charges. If
you send the item back to Grattan again, or refuse to accept delivery, this will be deemed to be irreversible
authority for Grattan to dispose of your goods without further notice. Disposal will not constitute any
admission on our part that Grattan have failed in any way to honour our obligations to you in full and will not
constitute any unlawful action against the goods.
